OUR SERVICES
Guiding hospitality businesses from good to exceptional.
Building Better Hospitality Businesses
At Service & Profit Co., we work with hospitality professionals at every stage - from first time operators launching new venues to established businesses in need of a reset.
Our consultancy focuses on five key areas designed to strengthen your systems, people, and profitability.
Growth Partner
Events, Promotions & Calendar Planning
In today's market, it's easy to find all your time consumed by the day-to-day, with whatever energy is left over going into planning for the week ahead — leaving little room to plan for the weeks and months beyond that.
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We've faced exactly this challenge ourselves. We can help plan, budget, and market events and promotions, and look ahead at the peaks and troughs of the year — giving you time back to manage and optimise your site.
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What we provide: event planning and logistical support, new promotions and offers development, and a regular review of the calendar — seasonal, sporting, cultural — to identify what's worth capitalising on.
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This gives you, the owner, time back to focus on the floor and the team, while still capturing the commercial upside of the calendar.
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This isn't generic marketing advice — it's planning informed by people who have actually run the operation.
Performance Pulse
Bookkeeping & Financial Reporting
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By the time monthly accounts land, a bad week or month has already happened — and for many businesses, that's the only visibility they get.
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We offer financial reporting built for hospitality, with regular check-ins that help you catch problems before they show up at month-end.
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Essentials — bank reconciliation, transaction coding, monthly P&L, and a mid-month snapshot of payroll and cost of sales against revenue
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Insight — everything in Essentials, plus full weekly snapshot reporting on payroll, cost of sales, and sales mix
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Partner — everything in Insight, plus a regular meeting to walk through the numbers together and decide what to do about them
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Hospitality-specific expertise, delivered by people who've worked the floor and managed payroll and margins themselves. We understand tronc, delivery platform fees, sales mix, and margin pressure — not generic small-business bookkeeping.
Hospitality Startup & Launch Support
Helping you open with confidence — and stay open.
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Opening a venue is exciting, but it’s easy to underestimate what it really takes to get the doors open — and keep them open.
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With over 25 years of operational experience in pubs, restaurants, and members’ clubs, we provide calm, practical support to help new operators, chefs, and investors turn ideas into well-run, profitable hospitality businesses.
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Work can be carried out remotely or on-site, focusing on what really matters in the early stages:
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Site selection and concept planning
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Licensing and local authority liaison
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Business and financial planning
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Supplier and systems setup (EPOS, stock, HR)
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Staff recruitment, onboarding, and training
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Opening-week support and review
Every project is different, but the goal is always the same:
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Launch smoothly and confidently
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Control costs from day one
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Build strong operational systems for long-term success
We often collaborate with trusted contacts in licensing, compliance, and design across London’s boroughs, ensuring each setup is both efficient and compliant.
Whether it’s a first opening or the next project, our approach provides practical, real-world guidance from people who’ve been there — helping you lay the right foundations quietly and confidently.
Menu & Margin Reviews
Boost profitability without compromising quality.
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Profitability is the backbone of every successful hospitality business — without it, even the best ideas can struggle to thrive.
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Our Menu & Margin Review service takes a detailed, data-led look at what’s really driving — or draining — your bottom line. We analyse sales mix, menu design, pricing, purchasing, and supplier strategy across both food and beverage to identify where profit is being lost and where gains can be made.
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In most venues, the ten best-selling dishes and drinks account for the majority of revenue — so it’s vital they deliver strong margins not only in gross profit, but also in the staff hours it takes to prepare and serve them.
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You’ll receive clear, practical recommendations — from targeted cost adjustments to collaborative kitchen and bar sessions or quick-win refinements that protect quality while improving return.
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Our goal is simple:
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Strengthen margins without cutting corners
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Support chefs, bartenders, and managers in making confident commercial decisions
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Enhance guest experience while building long-term sustainability
With decades of operational experience and trusted supplier relationships, we bring a calm, constructive approach that helps teams see the numbers clearly — and act on them effectively.
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For an independent review or a quiet second opinion, get in touch to arrange a confidential discussion.
Staff, HR & Operational Troubleshooting
Team and HR challenges can quickly disrupt even the strongest operations. When sensitive issues need to be handled carefully, having experienced, impartial support can make all the difference.
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We provide discreet, confidential assistance for:
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Legacy staffing issues
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TUPE transitions
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Investigations, disciplinary meetings, and appeals
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Mediation and performance management
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Staff training and coaching
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SOPs, task systems, and team structure reviews
Acting as a calm, professional presence, we help business owners and managers resolve issues correctly and confidently — protecting both your team and your reputation.
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Beyond resolving immediate concerns, we also help build the systems and structure that keep operations running smoothly: clear responsibilities, consistent daily and weekly tasks, and simple training tools that set expectations and maintain standards.
This service is designed to bring stability back to your operation and allow you to focus on what matters most — delivering excellent service and maintaining profitability.
“Clear advice, calm communication, and practical solutions. We’ve seen a real improvement in team performance and consistency.”
– Restaurant Group Operator
Why Work With Us
At Service & Profit Co., we combine operational experience with a calm, practical approach that helps businesses move from reactive to proactive.
Our consultancy is built on three principles:
Practical
grounded in real-world hospitality experience, not theory.
Insightful
focused on what truly drives performance and profit.
Transformational
designed to create lasting, measurable change.
Whether you’re launching a new concept, reviewing margins, or managing change within your team, we’re here to provide the clarity, structure, and confidence you need to move forward.