FREQUENTLY ASKED QUESTIONS

We work with a wide range of hospitality and leisure businesses — not just restaurants. Our clients include pubs, cafés, bars, hotels, private members’ clubs, and golf clubs, as well as multi-site and independent operators. Our experience is particularly strong with owner-led and independent venues — businesses where leadership teams are close to the operation and value practical, real-world support. If your business serves guests and relies on strong service, structure, and profitability, we can help.

Yes - startup and launch support is one of our key services. We can guide you through every stage, from concept development and site selection to team training and operational setup, ensuring your opening runs smoothly and sustainably.

Both. Many projects can be completed remotely via video calls, reports, and shared documents, but we’re also happy to work on-site for a more hands-on approach when needed.

Every business is different. Some projects are completed in a few focused sessions, while others involve ongoing support over several months. We’ll agree a clear scope and timeline before starting any work so you always know what to expect.

Yes. We offer a free 15-minute consultation to discuss your goals, challenges, and where we can best support your business. It’s a great way to get practical, targeted advice and decide whether ongoing consultancy would be beneficial for you.

Absolutely. We often collaborate with in-house teams, managers, and supplier networks to strengthen what’s already in place. Our role is to provide clarity, structure, and external perspective - not to replace what’s working.

The easiest way is to book a free consultation through our website. We’ll discuss your business goals, identify where we can add value, and outline the next steps.

We work flexibly to suit each situation. Some clients engage us on a monthly retainer for ongoing operational or HR support; others prefer a defined project such as a menu review, launch plan, or team restructure. We can also provide one-off sessions for specific needs, including: • Independent investigations or disciplinary meetings • Team or leadership training • Operational troubleshooting or menu margin reviews Every engagement is tailored to your objectives, with clear outcomes agreed from the start.

Each project is scoped individually depending on complexity and duration. We’re always transparent — you’ll receive a clear proposal before any commitment, whether for a one-off session, a defined project, or ongoing support.